Returns & Exchanges

Due to the perishable nature of our premium seafood, we are committed to ensuring every order arrives in peak condition. If your shipment is damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the specific seafood item if there are any signs of damage or quality concerns upon arrival.

• 2.
  Contact Customer Support

  Send an email to our support team within 24 hours of receipt, including your order number and the photos you captured.

• 3.
  Review Process

  Our quality assurance team will review your claim immediately to verify the condition and determine the eligibility for a refund or reshipment.

• 4.
  Resolution

  Once approved, we will either issue a full refund to your original payment method or expedite a fresh replacement shipment at no additional cost.